As soon as Windows Vista was released the problems related to it began to pop-out. Presented like the best software ever, Vista failed to keep up the promise that Microsoft has stated. At beginning no one knew how good or bad Vista will be, but for sure everyone has expected some remarkable, out ordinary and superb software. The results were very bad. Most users are not happy with Vista and that leads us to conclusion that XP is still number one operating system.

The problem with Vista is that, especially back than, but today also, Vista is not compatible with a lot programs that work perfectly with Windows XP. And of course no one expected that Vista is not going to be compatible with a lot of programs, because that does not match the description – a good/great operating system.

Among dozens of problems you get when using Vista, one is just making more trouble than the others. That problem is related to Outlook Express 2002. If you can remember right now, before using your Outlook you have to set up your account by filling in your passwords, user ID, server name and e-mail addresses. And of course, you check the option which will save all of your passwords. That’s it. You can now use your Outlook. But, where is the problem you ask? Well, the problem starts the second time you open your Outlook. When you open it and try to send or receive your e-mails a small window pops-up with your user ID info, server name and with a blank field for passwords. If you go to your account settings you will see that all of yours previously written passwords are now gone. And that’s your problem. You have to write password every time you open Outlook Express.

There are many complaints about this issue on the internet, but just a few solutions. Maybe the best solution is not to use Vista, or another, keep your Outlook opened 24/7. Of course these are just solutions if there is no other one that helps. But, there are few. You can find some on Microsoft’s official Help & Support page, but you can also find other on different internet forums. The problem is that there is not a universal solution which would help everyone; you have to try few of them to find the one that works for you. It can depend on how many accounts do you have on your Outlook, because it’s not the same if you have just one account or if you have five accounts.

Here is one solution to help you solve this problem:

Start Outlook in safe mode

To start Outlook in safe mode, follow the steps for the version of Windows that you are using.

For Windows Vista

            1. Click Start, type outlook.exe /safe in the Start Search box, and then press                        ENTER.

For Windows XP, Windows Server 2003, or Windows 2000

            1. Click Start, and then click Run.

            2. In the Open box, type outlook.exe /safe, and then click OK.

In safe mode, Outlook runs without any other non-Microsoft service. If Outlook runs correctly in safe mode, chances are that the issue is caused by a third-party service that is working with Outlook (for example, add-ins, antivirus software, or firewalls). In this case, you may have to contact support to help you identify the add-in or third-party service, and then work with the respective vendor.

To troubleshoot possible problems that are caused by COM add-ins, disable any COM add-ins that you do not use regularly. Then, restart Outlook. If that does not resolve the problem, disable the add-ins one by one. If that does not resolve the problem, disable all add-ins. To disable COM add-ins, follow the steps for the version of Outlook that you are using.

For Outlook 2007

            To disable COM add-ins, follow these steps:

            1. On the Tools menu in Outlook 2007, click Trust Center.

            2. Click Add-ins, click COM Add-ins in the Manage list, and then click Go.

            3. In the COM Add-Ins dialog box, click to clear the check boxes for any        COM   add-ins that you want to disable.

            4. After you disable the add-ins, click OK, and then restart Outlook.

For Outlook 2002 and Outlook 2003

            To disable COM add-ins, follow these steps:

            1. In Outlook 2002 or Outlook 2003, click the Tools menu, and then click       Options.

            2. Click the Other tab, and then click Advanced Options.

            3. Click Add-In Manager.

            4. In the Add-In Manager dialog box, click to clear the check boxes for any    COM add-ins that you want to disable, and then click OK three times.

            5. Restart Outlook.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.